QLS - Quality Leadership Systems

Simple Systems for Complex Standards

Your industry and customer requirements are complex enough. Don't accept a quality system that make your employees' lives even more complicated. Your systems should clearly explain to your employees how to do their work.

A set of well-written and organized procedures makes sure that your employees know what your expectations are for them and what they should expect from each other. They provide a way to communicate how your business works to your new employees, as well as 3rd parties. They establish the foundation for all work that takes place in your company and help make sure you can meet your customer requirements and be efficient while doing so.

Whether you need to implement a new system into your company, or just need assistance with your current system, we can help. Cornerstone has experience designing systems in companies where none existed, as well as maintaining and improving more mature established systems. Either way, we will customize a plan that suites your needs.

We create your custom documentation

Process Maps

We will work with your employees to document how they work to create colorful, professional maps to ensure the processes are consistently followed and aid with training new employees.

Policies

Policies are important to build a bridge between lofty standards and the practical instructions that your employees need. They are also invaluable to set the tone for those lower-level documents and to provide to 3rd parties without having to reveal what is often more proprietary information that you want contained in procedures and work instructions.

Procedures, Work Instructions & Forms

This is where the work gets done and where you make your money. Having well-organized, clearly written instructions that are easy-to understand makes everyone's life in your company easier. We spend time sitting with your people to understand what they already do today and start from there, because we know that your people are the subject matter experts in how to do their job. Our goal is simply to document what they already do and then close the gaps between that and the requirements.

Training Materials

Your needs for training can be as diverse as your business, and can encompass a wide range of subjects. From new hire (orientation) training, job specific quality procedural training, workplace safety, equipment operation, as well as recurrent training to provide continuing education; we will create materials to put your employees in the best position to succeed in their roles. We can even provide that training to your people if you would like. See our Training page for more info.